LeasePlan UK Limited

Financial Ombudsman decision DRN-6235775 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed Jul 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

Mr M complains about charges applied by LeasePlan UK Limited when he terminated a hire agreement.Charges and fees

He was also unhappy with the overall level of service received during the termination process, and said he received multiple conflicting and confusing emails.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6235775.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.