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Volvo Car Financial Services UK Limited
Financial Ombudsman decision DRN-6234030 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Apr 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Credit file reporting
In the Ombudsman’s words
due to an error on its part Mr G's settlement payment was placed in a suspense accountFunds blocked or frozen
failed to update his credit file and release the financial hold it had on his vehicle after his finance agreement was settledCredit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6234030.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.