Lloyds Bank PLC

Financial Ombudsman decision DRN-6233730 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jun 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Card dispute or chargeback

In the Ombudsman’s words

Miss S complains Lloyds Bank PLC (“Lloyds”) failed to protect her from financial harm when she was making payments to an illegal gambling company.APP scam refund refused

She also feels Lloyds should’ve intervened when she was making the payments in order to protect her from financial harm.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6233730.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.