Trading 212 Ltd

Financial Ombudsman decision DRN-6233145 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Apr 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction

In the Ombudsman’s words

Mr and Mrs P have said they didn’t give permission for the transactions in dispute to be made but Trading 212 believes that they did.Unauthorised transaction

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6233145.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.