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Morgan Stanley Bank International Limited

Financial Ombudsman decision DRN-6232522 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

And he says Advantage unfairly applied fees and charges in relation to the agreement.Charges and fees

He says that Advantage failed to disclose that it paid commission to the broker that introduced his business and that this resulted in him being charged more interest.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6232522.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.