Curve UK Limited
Financial Ombudsman decision DRN-6230743 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Tue Apr 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
applied multiple blocks to his accountFunds blocked or frozen
Mr C said that it was unfair and confusing to have so many blocks in quick succession, especially as they were often lifted and the reinstated almost immediately. He said he had not received clear communication about his accounts.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6230743.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.