Cynergy Bank Limited

Financial Ombudsman decision DRN-6228909 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Apr 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mr W complains that an account he’d opened with Cynergy Bank Plc was closed without notice leading to ongoing financial loss.Account closed or refused

Cynergy apologised for the service Mr W had received. It awarded him £40 compensation. Mr W was unhappy with this and referred his complaint to the Financial Ombudsman Service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6228909.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.