Lex Vehicle Finance Limited

Financial Ombudsman decision DRN-6226222 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Tue May 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

Mr T complains that LEX AUTOLEASE LIMITED (‘Lex’) asked him to pay a road fund charge and that they didn’t give him sufficient notice of the amount or date of collection.Charges and fees

I do consider that its failure to demonstrate compliance with the Direct Debit Guarantee amounts to a service failing.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6226222.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.