HSBC UK Bank Plc
Financial Ombudsman decision DRN-6226210 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jul 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
the third balance transfer he submitted for almost £900 on 10 October 2025 wasn’t completed successfullyPayment delayed or failed
he didn’t receive the card and HSBC made errors when he attempted a balance transferService failure
Rules cited
FCA Consumer Duty (PRIN 2A), UK GDPR / Data Protection Act 2018
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6226210.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.