Lloyds Bank PLC

Financial Ombudsman decision DRN-6225648 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Apr 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

The bank stopped the payment and contacted Ms H to ask her about it.Funds blocked or frozen

Lloyds said that it had acted properly in stopping the payment and investigating it further, but it acknowledged that it had not handled the telephone call as well as it should have done.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6225648.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.