Lloyds Bank PLC

Financial Ombudsman decision DRN-6225212 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Wed Apr 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

Her credit file has been updated incorrectly as it is showing that she has missed payments when she has not, and it does not record a payment arrangement being in place as it should.Credit file reporting

The complaint Miss C’s complaint is about a mortgage she has with Lloyds Bank PLC. She is unhappy with the administration of her mortgage since the beginning of 2024Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6225212.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.