Lenvi Servicing Limited

Financial Ombudsman decision DRN-6225147 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Apr 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

The complaint Mr A and Miss D complain about delays in processing changes to their help to buy shared equity loanMortgage administration

Lenvi has offered £200 compensation, which I think is fair compensation for the extra distress it caused by that.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6225147.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.