Selina Finance Limited

Financial Ombudsman decision DRN-6224335 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Jun 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Support for vulnerable customers

In the Ombudsman’s words

Mr W believes that Selina Finance Limited charged him more than it should have to repay the second charge mortgage he had with it in 2023.Charges and fees

Furthermore, Mr W does not believe that Selina treated him appropriately as it did not identify that he was vulnerable and adjust its handling of his mortgage accordingly.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6224335.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.