Santander UK Plc
Financial Ombudsman decision DRN-6211856 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Jul 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
failed to correctly implement a 6-month interest-only repayment holiday period on its Bounce Back LoanMortgage administration
Santander responded to Mr S and apologised that the PAYG option had not been implemented correctlyComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6211856.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.