NewDay Ltd

Financial Ombudsman decision DRN-6209902 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£168redress stated in the decision

Thu Aug 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting, Payment delayed or failed

In the Ombudsman’s words

I considered NewDay had acted unfairly by continuing to apply fees to Mr G’s accountCharges and fees

his credit record has been adversely affectedCredit file reporting

took several months to locate a payment he’d madePayment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6209902.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.