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Link Financial Outsourcing Limited

Financial Ombudsman decision DRN-6207908 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Mr S complains Link Financial Outsourcing Limited trading as Honours Student Loans (HSL) are continuing to apply arrears to his student loan debt which he thinks is unfair.Treatment in financial difficulty

Mr S has also raised concerns over the impact on his mental health of HSL continuing to use post when he’s asked them to email him. Mr S says this is a reasonable adjustment under the Equality Act 2010.Support for vulnerable customers

Rules cited

FCA CONC (Consumer Credit sourcebook), Equality Act 2010, FCA Consumer Duty (PRIN 2A)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6207908.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.