Vodafone Limited
Financial Ombudsman decision DRN-6207288 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri May 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
Mr T has complained about how Vodafone Limited has administered a credit agreement linked to his phone.Complaint handling
Mr T being unhappy Vodafone had restricted services due to missed payments and his inability to pay the required payments because of him not being able to access his accounts online.Service failure
Rules cited
FCA DISP (Dispute Resolution), Financial Services and Markets Act 2000
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6207288.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.