Bank of Scotland Plc

Financial Ombudsman decision DRN-6207287 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£16,001redress stated in the decision

Fri Apr 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr W complains about the actions of Bank of Scotland plc, trading as Halifax, after he reported that he had been the victim of a scam.APP scam refund refused

Mr W wasn’t satisfied with Halifax’s response, or with the service he received on the call and Halifax’s subsequent responses to his communication.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6207287.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.