East End Fair Finance Limited

Financial Ombudsman decision DRN-6206051 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jul 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mrs M has complained that East End Fair Finance Limited trading as Fair Finance (“Fair Finance”) provided her with an inaccurate early settlement figure.Charges and fees

Mrs M also says she was ignored when she queried this figure and when she raised her complaint.Complaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6206051.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.