Lloyds Bank PLC

Financial Ombudsman decision DRN-6199652 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Account closed or refused

In the Ombudsman’s words

Mr M feels Lloyds should reimburse C in line with the Authorised Push Payment (APP) fraud reimbursement protection rulesAPP scam refund refused

Mr M told our service that Lloyds has acted unreasonably in giving notice of its intention to close C’s accountAccount closed or refused

Rules cited

FCA DISP (Dispute Resolution), Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6199652.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.