Lloyds Bank PLC

Financial Ombudsman decision DRN-6198591 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Wed Apr 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

unfairly blocked his debit card multiple timesFunds blocked or frozen

the service he received from Lloyds when he called to have to have the block lifted caused him distress and inconvenienceService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6198591.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.