HSBC Bank plc

Financial Ombudsman decision DRN-6195550 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Apr 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr B says HSBC UK Bank Plc (“HSBC”) refuses to refund him for unauthorised transactions on his accountUnauthorised transaction

failed to investigate his complaint in a sufficient and timely mannerComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6195550.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.