Starling Bank Limited

Financial Ombudsman decision DRN-6195281 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jul 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Support for vulnerable customers

In the Ombudsman’s words

Ms V has complained about the way Starling Bank Limited (“Starling”) dealt with a claim for money back in relation to a course she paid for using her Starling debit card.Card dispute or chargeback

Ms V was asked to provide more information about her dispute. Subsequently Ms V was referred to Starling’s Welfare Support Team, (WST). They recorded information about Ms V’s needs and discussed her communication preference with her.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6195281.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.