Santander UK Plc
Financial Ombudsman decision DRN-6194711 Upheld
Upheldoutcome, as published by the Ombudsman
£2,488redress stated in the decision
Wed May 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Mr B complains that Santander UK Plc wrongly closed his current account in August 2025Account closed or refused
Santander acknowledged this was incorrect and said Mr B could change the account back to a current account online.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6194711.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.