Bank of Scotland Plc

Financial Ombudsman decision DRN-6193392 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Apr 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney, Data and privacy

In the Ombudsman’s words

Prior to the account becoming joint, it belonged only to X with Mrs B acting as X’s attorney under a Lasting Power of Attorney. X passed away in May 2023Bereavement and power of attorney

Mrs B complains Bank of Scotland plc trading as Halifax committed a serious data breach when it provided account information to a third-party.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6193392.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.