MONZO BANK LIMITED
Financial Ombudsman decision DRN-6192458 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Apr 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Bereavement and power of attorney
In the Ombudsman’s words
Mr H complains that Monzo Bank Ltd closed his accountAccount closed or refused
Mr H has said that these circumstances mean that the fraud marker loaded by Monzo is unfair and disproportionate.Bereavement and power of attorney
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6192458.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.