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Bank of Scotland Plc
Financial Ombudsman decision DRN-6192346 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Apr 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
They say that Halifax didn’t do enough to protect them when they were scammed, and they would like Halifax to refund their money.APP scam refund refused
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6192346.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.