Motability Operations Limited

Financial Ombudsman decision DRN-6192153 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Motability Operations Limited (‘Motability’) has cancelled her hire agreement and blocked her from applying from a new one for a year.Account closed or refused

She’s also unhappy with the general service it’s provided.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6192153.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.