MONZO BANK LIMITED
Financial Ombudsman decision DRN-6190986 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon May 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Monzo didn’t accept Mr U’s explanation for the funds so closed his accountAccount closed or refused
Mr U complained to Monzo and asked them to remove the negative fraud marker. But Monzo reviewed Mr U’s complaint and thought they’d acted fairly.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6190986.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.