Barclays Bank UK PLC

Financial Ombudsman decision DRN-6190321 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Sat Apr 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Card dispute or chargeback

In the Ombudsman’s words

Mr M complains that Barclays Bank UK PLC, trading as Barclaycard, won’t provide him with a refund when he became a victim of a dating fraud or scam.APP scam refund refused

Raise a chargeback dispute but, as they explained, the decision to decline wasn’t theirs and the merchant had evidence (contract and services rendered) to contest it.Card dispute or chargeback

Rules cited

Consumer Credit Act 1974, FCA Consumer Duty (PRIN 2A), Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6190321.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.