Barclays Bank UK PLC

Financial Ombudsman decision DRN-6189405 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jul 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Support for vulnerable customers

In the Ombudsman’s words

Mr P complains that Barclays Bank UK PLC (trading as Barclaycard) closed his account without notifying him.Account closed or refused

Mr P adds that he has a hearing impairment and found it difficult to understand the calls as he relies on “speech-to-text” software on his phone.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6189405.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.