HSBC UK Bank Plc
Financial Ombudsman decision DRN-6188472 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Tue Jul 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Credit file reporting
In the Ombudsman’s words
Debit interest of £2.98 was applied to the HSBC account on the day the transfer completedCharges and fees
In November 2025 he saw that it had been recorded as a debt on his credit fileCredit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6188472.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.