Firms › American Express Services Europe Limited ›

American Express Services Europe Limited

Financial Ombudsman decision DRN-6186936 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mr O’s credit card was charged £7.99 each month over the three-month period it ought to have been free.Charges and fees

Mr O says AMERICAN EXPRESS mis-led him and he is also unhappy with the poor service he received.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6186936.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.