Kroo Bank Ltd

Financial Ombudsman decision DRN-6185937 Not upheld

Not upheldoutcome, as published by the Ombudsman

£115redress stated in the decision

Mon Apr 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Credit file reporting

In the Ombudsman’s words

Kroo closed the account and loaded a CIFAS marker against Mr W for ‘misuse of facility’.Account closed or refused

Mr W complains Kroo Bank Ltd unfairly applied a Credit Industry Fraud Avoidance System (‘CIFAS’- the UK’s fraud alert service) marker against his name.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6185937.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.