Bank of Scotland Plc

Financial Ombudsman decision DRN-6183635 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Thu Mar 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr M complains that Bank of Scotland plc trading as Halifax (Halifax) will not refund him money he says he lost in a scam.APP scam refund refused

She did think Halifax hadn’t handled Mr M’s concerns was well as it could have done and recommended that Halifax should pay Mr M £50 to recognise this.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6183635.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.