Barclays Bank Plc
Financial Ombudsman decision DRN-6183074 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Thu Jun 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Support for vulnerable customers
In the Ombudsman’s words
Barclays poor complaint handling including initially offering her a retail voucher instead of compensation.Complaint handling
Barclays failure to take her vulnerabilities into consideration and comply with the reasonable adjustments she agreed with them.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6183074.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.