Revolut Limited

Financial Ombudsman decision DRN-6181914 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Apr 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Support for vulnerable customers

In the Ombudsman’s words

subsequently raised a chargeback for these transactions, which Revolut refused.Card dispute or chargeback

Mr G said he made the payments during a period of personal vulnerability and financial difficulty.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6181914.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.