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J.P. Morgan Europe Limited
Financial Ombudsman decision DRN-6181877 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Wed Apr 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Support for vulnerable customers
In the Ombudsman’s words
Mr K complains about the service he received from J.P. Morgan Europe Limited trading as Chase (“Chase”) when he had difficulties accessing its secure content delivery portal and its response to this and his other enquiries.Complaint handling
Mr K says despite being aware of his disability Chase failed to make reasonable adjustments under the Equality Act 2010.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6181877.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.