Revolut Limited

Financial Ombudsman decision DRN-6177883 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Mar 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Card dispute or chargeback

In the Ombudsman’s words

Miss F complains that Revolut Ltd hasn’t reimbursed payments made by a scammer.APP scam refund refused

As the disputed payments were card payments via Apple Pay, a recovery option that would have been available to Revolut was through the chargeback scheme.Card dispute or chargeback

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6177883.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.