Santander UK Plc
Financial Ombudsman decision DRN-6176916 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Apr 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Support for vulnerable customers
In the Ombudsman’s words
Miss E complains that Santander UK Plc did not reimburse transactions she says she does not recognise.Unauthorised transaction
Miss E has raised a number of transactions, over the course of a few months, which she says she does not recognise. Miss E has shared that she was particularly vulnerable at the time of the payments occurringSupport for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6176916.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.