Revolut Limited

Financial Ombudsman decision DRN-6175571 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jun 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Support for vulnerable customers

In the Ombudsman’s words

Revolut explained it was unable to assist Miss F through the chargeback schemeCard dispute or chargeback

Whilst Miss F was vulnerable and in need of support, I can’t fairly conclude that there was anything about the way in which the account was being managed that ought to have alerted Revolut to that.Support for vulnerable customers

Rules cited

FCA Consumer Duty (PRIN 2A)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6175571.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.