Zopa Bank Limited
Financial Ombudsman decision DRN-6175534 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Apr 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
Miss K complains that Zopa Bank Limited has declined to refund a disputed transaction that was made from her account.Unauthorised transaction
Miss K then referred her complaint to this service where it was considered by one of our investigators.Complaint handling
Rules cited
Consumer Credit Act 1974, Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6175534.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.