Bank of Scotland Plc

Financial Ombudsman decision DRN-6174381 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Apr 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Bank of Scotland has, by way of forbearance, allowed Mr H not to make payments for a number of years.Treatment in financial difficulty

I agree that Bank of Scotland made a mistake when it didn’t contact Mr H for 11 monthsComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6174381.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.