Wirex Limited

Financial Ombudsman decision DRN-6172391 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Wed May 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Mr H complains about the time Wirex Limited took to process his chargeback request.Card dispute or chargeback

That Wirex failed to provide the level of service he expected when he raised his chargeback claim is not in dispute.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6172391.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.