Santander UK Plc
Financial Ombudsman decision DRN-6172107 Upheld
Upheldoutcome, as published by the Ombudsman
£4,750redress stated in the decision
Wed Apr 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs F complains that Santander UK Plc refused her claim under section 75 Consumer Credit Act 1974 (s.75) in respect of a faulty car.Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6172107.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.