MONZO BANK LIMITED
Financial Ombudsman decision DRN-6171866 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Jun 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
I am persuaded that, on the balance of probabilities, Mr L was dishonest, and that he was complicit in receiving the Transactions and knew, or ought reasonably to have known, that the Transactions were, or might be, illegitimate.APP scam refund refused
Rules cited
Financial Services and Markets Act 2000
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6171866.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.