Barclays Bank UK PLC

Financial Ombudsman decision DRN-6168911 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Mar 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Support for vulnerable customers

In the Ombudsman’s words

Mrs H, who is represented by her sister Ms M, complains that Barclays Bank UK PLC failed to properly pursue a chargeback request.Card dispute or chargeback

Ms M explained that Mrs H has limited mental capacity and that she had been defrauded by the merchant and Barclays had not assisted her.Support for vulnerable customers

Rules cited

FCA Consumer Duty (PRIN 2A)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6168911.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.