Santander UK Plc
Financial Ombudsman decision DRN-6168170 Not upheld
Not upheldoutcome, as published by the Ombudsman
£20redress stated in the decision
Fri Jul 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Miss S has complained about the way Santander UK Plc (‘Santander’) dealt with her claim for money back. This was in relation to services she paid for on her debit card.Card dispute or chargeback
Miss S has said Santander didn’t handle things very well: it asked her for postal evidence, she couldn’t raise the claim on its app, and its online chat was unhelpful.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6168170.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.