Clydesdale Bank Plc
Financial Ombudsman decision DRN-6164409 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Mar 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Interest and rates
In the Ombudsman’s words
Mr C feels that Virgin have applied interest to his account unfairly and haven’t taken account of the difficult personal and financial circumstances he’s experienced since 2020.Treatment in financial difficulty
Mr C complains that Clydesdale Bank Plc, trading as Virgin Money, have unfairly applied interest to his account.Interest and rates
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6164409.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.