Metro Bank PLC

Financial Ombudsman decision DRN-6164032 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

Thu Mar 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

failed to amend P’s bank mandate, resulting in it losing access to its account for over a yearAccount closed or refused

Metro has apologised for its poor service in relation to the mandateService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6164032.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.